Cancellation and return policy

RETURNS

At Gurjar Sahitya Prakashan, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or manually by calling us on +91-90330 22121. We will ensure you geta resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on GSPBOOKSMALL are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement,Exchange or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 7 Day Replacement for all Books categories.

Replacement,Exchange,Return

If you have received an item in a'Damaged' or 'Defective' condition or it is 'Not as described’, you may request a replacement/return at no extra cost.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.

CANCELLATION

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier/in person.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

• Log into your GSPBOOKSMALL account and go to the 'My Orders' page
• Identify the item you want to cancel and click on the corresponding 'View Details' link
• In the detailed order page, you will see 'Cancel' links against each of the items in that order
• Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
• Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 10-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by GSPBOOKSMALL.